John Bryant Rice

703.989.2247 | john.bryant.rice@gmail.com | linkedin.com/in/bryantrice

EXECUTIVE BUSINESS LEADER

Accomplished business leader with extensive experience driving sales and operations for multiple business units generating over $55M in annual revenue. Recognized for profitable P&L management, financial and strategic planning, business and client development, and operational management initiatives, with notable achievements in talent management and leadership development, shaping team culture and organizational alignment to optimize employee engagement, productivity, and performance.

CRITICAL EXPERTISE

P&L Planning, Control and Accountability
Strategic Planning and Tactical Execution
Quantitative Analysis
Product Management/Lifecycle
Sales & Operations Management
Organizational Development
Customer Service and CRM
Talent Optimization
Performance Management
Recruiting and Team Building

EXPERIENCE

2000 – Present FOUNDER & PRINCIPAL – Visuance

Founded a consulting company specializing in helping small businesses and organizations improve operational efficiency, leadership development, and employee engagement. Client industries include other consulting companies, non-profits, government contractors, IT and software development, retail, medical, parochial, performing arts, and community organizations.

Operations & Administration
Strategic Vision
Leadership Development
Organizational Development
Change Management
Employee Engagement

2010 – 2014 GROUP DIRECTOR, MID-ATLANTIC MARKET – Tiffany & Co., Vienna, Virginia

Directed multiple Tiffany & Co. stores within the Washington, DC metro area and Virginia markets with combined revenue of $55+ million. Focus on achievement of fiscal objectives, business and talent development.

Catalyzed sales and operations of three business units, supervising over 70 total direct and indirect reports
Recognized for notable achievements in fiscal performance, audit compliance, service excellence, talent management, cultural alignment, and execution of new product initiatives
Developed and promoted over a dozen members of management, including assistant managers, sales and operations managers, and directors
Designed and implemented a sales compensation software application for North America and a consulted on a payroll and workforce management application
Achieved employee satisfaction ratings that consistently ranked in the top 10% of the company

2009 – 2010 DIRECTOR – Tiffany & Co.

Responsible for a $30+ million annual business including achieving financial objectives, profitability, marketing initiatives, inventory management, operating budget, leadership framework and career development of management staff.

Directed all aspects of the business, both sales and operations, for Tiffany’s Mid-Atlantic flagship location in Tysons Corner, Virginia, one of the top ten producing stores in the country
Appointed to the executive committee for Tiffany’s Management Associate Program, an extremely selective management development program that trained new managers for leadership positions across North America
Awarded Tiffany’s “Store of the Year” for fiscal achievement, financial stewardship, and service excellence in 2009
Was the only Director of a high volume Tiffany store in the Americas in 2009 to receive a rating of outstanding for Sales and Profit Objectives
Employee Engagement scores for the period were the highest in the Mid-Atlantic and among the highest in Tiffany, North America

1995 – 2009 MANAGER OF SALES – Tiffany & Co.

Managed all sales related activities in a multi-million annual business, including responsibility for achieving financial objectives, budget planning, marketing initiatives, client development, leadership, and career development of employees.

Achieved success through exceeding sales goals, individual and team development, organizational leadership, policy management, expense control, and representing the company within the community at charitable and client focused events
Awarded Tiffany’s “Store of the Year” for fiscal achievement, financial stewardship, and service excellence in 2002 and 2005
Developed and managed an extraordinarily high performing sales team that ranked in the top 5 in the company and included the company’s top producer for over 10 years
Trained new managers through Tiffany’s Management Associate Program, developing and placing numerous managers across the country

1994 – 1995 MANAGER OF OPERATIONS – Tiffany & Co.

Lead all aspects of store operations and sales support functions including inventory management, merchandising, customer service, accounting and audit, process development and improvement, facilities management, security, and the direct supervision of 15 to 18 employees.

Excelled through building and leading the operations team, reducing inventory shortage, managing expenditures within budget, and improving compliance with financial audit guidelines

1992 – 1994 ASSISTANT MANAGER, OPERATIONS – Tiffany & Co.

Supervised Jewelry Operations including inventory control, technical and customer services, business accounting, and security.

Successfully lead a team of six employees and performed in the capacity of Operations Manager prior to permanent promotion to that position

PUBLICATIONS

The Character of Leadership

Blog site outlining the leadership competency model developed and used for over a decade, as well as numerous topics related to business and organizational leadership including:

Leadership Development
Restructuring
Change Management
Service Excellence
Organizational Culture
Team Dynamics

EDUCATION

Master of Business Administration (MBA)
The George Washington University, Washington, DC

Bachelor of Fine Arts (BFA)
Old Dominion University, Norfolk, Virginia

John Bryant Rice | 703.989.2247 | john.bryant.rice@gmail.com | linkedin.com/in/bryantrice